Find answers to the most common questions about DigitalFence. Can't find what you're looking for? Contact
our support team.
Getting Started
Setting up DigitalFence is simple: 1) Download the app from Google Play Store on your child's
device, 2) Create your parent account, 3) Follow the setup wizard to configure your protection
settings. The entire process takes less than 5 minutes.
DigitalFence works on Android devices running version 8.0 (API level 26) and above. This covers
over 95% of active Android devices.
DigitalFence uses device administrator permissions to prevent unauthorized uninstallation.
However, we recommend having an open conversation with your child about why protection is
important rather than relying solely on technical restrictions.
You can manage DigitalFence from any device through our web dashboard or by downloading our
parent app. The parent app provides convenient mobile access to all controls and notifications.
Privacy & Security
We collect only the data necessary for protection: app usage patterns, website visits, and device status. We never access personal content like messages, photos, or
documents. All data is encrypted and stored securely.
Never. We do not sell, rent, or share your family's data with advertisers or third parties. Our
business model is based on subscriptions, not data monetization. Your privacy is fundamental to
our mission.
DigitalFence uses bank-level encryption (AES-256) for all data transmission and storage. We
undergo regular security audits and follow industry best practices for data protection. Our
servers are hosted on secure, compliant cloud infrastructure.
DigitalFence can monitor messaging activity for safety (detecting potential cyberbullying or
inappropriate contact) but this feature is optional and can be configured to respect your
family's privacy preferences. We focus on patterns and safety alerts rather than reading private
conversations.
Features & Functionality
Yes! DigitalFence supports flexible scheduling. You can create different screen time limits,
bedtime schedules, and app restrictions for school days, weekends, holidays, and even specific
dates.
DigitalFence includes an emergency override feature. Your child can bypass restrictions to
contact emergency services or pre-approved emergency contacts. You'll be notified immediately
when this feature is used.
Basic protection features (app blocking, screen time limits) continue to work offline. Web filtering, and remote management require an internet connection. Settings sync
when connectivity is restored.
Absolutely! DigitalFence is designed for families. You can create age-appropriate profiles for
each child with customized restrictions, bedtimes, and app allowances that grow with them.
Technical Questions
DigitalFence is designed to have minimal impact on device performance. It uses less than 2% of
system resources and doesn't significantly affect battery life. Most users don't notice any
performance difference.
Simply install DigitalFence on the new device and log in with your existing account. All
settings and rules will sync automatically. You can manage device transfers from your parent
dashboard.
No, schools cannot access DigitalFence or your family's data. However, if your child's school
has their own device management system, you may need to coordinate settings to avoid conflicts.
Still Have Questions?
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